Account
Frequently asked questions
We are here to help with any questions you may have.
How do I access my personal panel?
Sign in from the account icon in the top menu with the email you used at checkout. You'll find your orders, articles and coverage reports there.
How can I change the password of my account?
Go to your account page and select "Change password." We will send a confirmation link to your registered email.
How do I change the email associated with my account?
Contact our support team with your current and new email address and we will update it for you securely.
We are 2 people managing the account, can I add another authorized email to have access to my account?
Yes. Send us the additional email address and we will add it as an authorized contact so both of you receive updates and can request changes.
I received a call from Prensia and I have an account with you, who should I talk to?
You can reply directly to that call or email, or reach our support team through the contact page — we'll route you to the right person.
How can I open a support ticket?
Use the contact form on our Contact page, or email our support team directly. We aim to reply within one business day.